Refund policy
At EOD, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help with a simple and hassle-free return or exchange process.
Return & Exchange Eligibility
You may request a return or exchange within 7 days of receiving your order.
To be eligible, the item must:
- Be unused, unworn, and unwashed.
- Have all original tags attached.
- Be returned in its original packaging.
- Be accompanied by a valid proof of purchase or order confirmation.
Items showing signs of wear, washing, damage, stains, perfume, or missing original tags may not be eligible for return or exchange.
How to Request a Return or Exchange
To initiate a return or exchange, please email us at atharva23914@gmail.com within 7 days of receiving your order.
Please include:
- Your Order ID
- Reason for the return or exchange
- Photos of the product (if damaged, defective, or incorrect)
Once your request is approved, we will arrange a FREE doorstep pickup through our logistics partner. You do not need to arrange or pay for return shipping.
Please do not send products back without contacting us first, as unauthorized returns will not be accepted.
Free Return Pickup
We offer free doorstep pickup for all approved return and exchange requests.
If doorstep pickup is unavailable in your location, our customer support team will guide you through an alternative return process.
Damaged, Defective, or Incorrect Items
Please inspect your order immediately upon delivery.
If you receive:
- A damaged product
- A defective product
- An incorrect product
Please contact us within 48 hours of delivery at atharva23914@gmail.com, along with clear photographs of the issue.
After verification, we will arrange a replacement, exchange, or refund at no additional cost.
Exchanges
We offer exchanges for size or color, subject to product availability.
Once the returned item is received and passes our quality inspection, we will dispatch the replacement product.
If the requested size or color is unavailable, our support team will contact you to discuss the available options.
Non-Returnable Items
The following items are not eligible for return or exchange:
- Products that have been worn, washed, or used.
- Products without original tags or original packaging.
- Customized or personalized products.
- Gift cards.
- Products purchased during clearance or final sale, unless received damaged, defective, or incorrect.
Refunds
Once your returned product is received at our warehouse, it will undergo a quality inspection.
If your return is approved:
- Refunds will be initiated to your original payment method within 3–5 business days after successful inspection.
- Depending on your bank or payment provider, it may take additional time for the refunded amount to reflect in your account.
For Cash on Delivery (COD) orders, approved refunds will be processed via bank transfer or UPI after the required payment details are shared.
If you have not received your refund within 10 business days after approval, please contact us at atharva23914@gmail.com.
Order Cancellation
Orders can only be cancelled before they are shipped.
Once an order has been dispatched, it cannot be cancelled. However, you may request a return after delivery if your order meets the eligibility criteria outlined in this policy.
Contact Us
If you have any questions regarding our Return & Refund Policy, please feel free to contact us.
Email: atharva23914@gmail.com
Customer Support Hours: Monday – Saturday, 10:00 AM – 7:00 PM (IST)